Frequently Asked Questions

Where are your frames made?
Our frames are all proudly handmade in New Brunswick, Canada by Altruiste Bikes. Altruiste is an emerging bicycle company focused on high end steel frames. Since our frames are handmade in Canada, it is easy for us to offer various custom options to suit your needs. If you would like to change a few details on our frame or have a custom made frame, please Send Us an Email.

Are your frames Heat Treated?
The Rise frames are not Heat Treated. Before jumping to conclusions, it’s important to understand Heat Treatment. Our manufacturer Altruiste Bikes uses High-Quality American-Made chromoly tubing from TrueTemper, located in Memphis, Tennessee. TrueTemper’s chromoly alloys have superior air-hardening properties, meaning they lose very little of their strength while cooling down after being welded.

Since each frame is lovingly made individually by hand, we control the entire production process, from cutting the tubing to welding. Having our tubing fit perfectly together and painstakingly precise welding further augments the overall durability of the frame. Heat-Treating is common on Asian frames since it offers a greater deal of reliability amongst a production run where lower grade alloys might be used. In our case, Heat-Treating would be redundant and superfluous.

These days, the bike industry uses the term Heat Treatment as a marketing pitch without giving any precise information about their heat treating process which makes it completely irrelevant.

Why do you use a 44mm headtube?
In order to be able to run either standard 1 1/8” or tapered forks, we decided to use a 44mm headtube. The 44mm headtube allows you to run both options depending on the headset you use. The simplicity of its cylindrical shape facilitates the frame building process compared to a tapered headtube. The 44mm headtube helps lower the fabrication costs, allowing us to offer a Canadian Handmade product at a competitive price on a worldwide scale.

Where are your frames shipped from?
Our frames are shipped directly from the Altruiste Bikes Factory in New Brunswick, Canada.

How long will it take before my frame is shipped?
It can take up to 10 business days for your frame to leave the factory, but they get shipped within a few days in most cases.

What kind of headset do I need?
To run a 1 1/8" steertube, you need a 44mm Semi-Integrated headset. It is a Zero Stack internal headset where both upper and lower cups are pressed in the headtube.
Here's an example.

To run a 1 1/8" - 1.5" tapered steertube, you need a 44 IETS headset. The upper cup is internal (Zero Stack) and the lower cup is external.
Here's an example.

Still haven't found the answer you're looking for? Drop us a line!